Using a CRM to provide the best customer service

Using a CRM to provide the best customer service

For accountancy firms, as with any public-facing business, building and maintaining good customer relationships is vital. The more clients you attract and the longer they stay with you, the more information you will collect. Being able to quickly access and sort...
Google Analytics: less boring than it sounds

Google Analytics: less boring than it sounds

I’ll be honest with you: I am not a technical person and have only recently been converted to the cult of Google Analytics. If you’re still a sceptic, let me try to change your mind. For a long time, I thought of Analytics as a screen full of numbers – about as...
Budget 2019 update

Budget 2019 update

PracticeWeb’s Budget report is an important product – it’s one of the few times in the year when everyone’s attention is focused on tax and fiscal policy and a great opportunity for practices to connect with their clients. In a year of extreme political turmoil,...