Say hello to our customer success manager, Paul.


Hey Paul. Thanks for taking the time to answer these questions. What’ve you been up to this morning?

Hey. This morning I was helping out a few clients with some queries and eating some hummus.


Nice. What’s your official title here at PracticeWeb?

My title is customer success manager.


What do you do day-to-day?

Day-to-day I manage the support team who answer customer queries, I deliver training and test new products that we roll out.

Also, another part of my role is helping customers accomplish their business goals with the services and products that we provide.  


What were you doing before you worked here?

Before I worked here I was living in Australia – in Melbourne. I was working in a sales role for Fitness First which was really good, but I missed the weather so I came back.

I spent about 6 months travelling New Zealand and South East Asia and then I started here the week I got home. Very quick. Didn’t have time to think about it.

I knew Ross who works at Sift and asked him if he knew of any jobs going, and luckily there was a role that was perfect.


You’ve just been back to New Zealand, haven’t you?

Yeah I went with Ross and Fran who works at AccountingWEB. I was happy to let them choose where they wanted to go and happy to go again.


Can you describe yourself in three words?

Clumsy, creative and nerdy.


As a fellow clumsy person, I’d say that’s a good mix. What do you enjoy the most about working at PracticeWeb?

It’s probably a common theme with these blogs, that the people you work with here make the job what it is. Coming to work with like-minded, passionate people really makes a difference.

I’ve got a lot of friends here that I see outside of work as well, so most of them say that I might actually like them(!)


Well the secret’s out now. What’s the weirdest thing on your desk?

Like I said, I’m quite nerdy so I have one of those pop figurines of the Goblin King from Labyrinth.

I also have one of Thor. Not weird for me, but some people might find that weird.


Someone to look up to?

Someone to look up to, yeah.


Always good to aim high. Thanks Paul!

No worries.


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