FAQs

Answering your biggest questions

At PracticeWeb, we believe working with a digital marketing agency should be clear and easy – like a Sunday morning. We’re always trying to make things simple. Here are the answers to some of our most commonly asked questions.

Your questions answered.

General

What CMS do you use for your website?

All of our sites are built on wordpress which offer our clients great flexibility, you can easily upload blogs, clone pages meaning you can have control of expanding your site without hefty development costs.

What are your payment options?

We work on subscription pricing – our subscription-based pricing means we can spread costs across the year, which gives you more control over your marketing budget

Will you do my SEO?

As standard our basic website design and build will cover the foundational SEO requirements. If you want to maximise your site and your results, you’ll want to invest in our ongoing SEO service.

What are your sites built on?

We have used WordPress as the foundation of our platform which we have tailored to create our own product called Horizon.

Will my website be responsive?

Absolutely, all of our sites are full responsive. 

What if I want to make changes down the road?

During production we have sign off points to move the project forwards. If at any point you feel you want to go backwards on the project you may need to pay an additional hourly fee to make the amendments.

Once your site is live you’ll be able to edit text and images and add/remove pages. If you need anything more, we’re on hand to help support you to do it yourself or if it’s a larger request we can simply quote you for the work and do it for you.

Log in to your Horizon website

The first thing you’ll need to do to start using your site is log in.  To get to the login page, all you need to do is add /admin to the end of your URL. (e.g. www.yourwebsite.com/admin)

Who do you work with?

We helped many new accounting firms launch, existing accountancy practices to pivot, and all sorts of firms to grow by gaining more of the right types of clients. We also help firm marketers execute their marketing plans. 

How much do you cost?

Our costs vary for our websites and are dependent on several factors based on your practice needs. After an initial consultation, we can provide you with a breakdown of costs.
Our website design, build, and web page content writing starts from as little as £300 a month which includes hosting and security updates and can be spread across 24 months.

Are there ongoing costs?

After talking to accountants and marketers we found changing our payment structure to a monthly subscription works better for everyone. When you get our website the monthly subscription will cover the cost of the design, build, writing and any additional services. It also includes your web hosting, security & plugin updates to your website and access to our client support. 

Will you sort our branding out too?

When you get a website with PracticeWeb we’ll do our absolute best to work with what you have within the scope. The minimum we need to work with is a logo and a colour scheme.

We do offer a separate branding service which will be much more thorough and impactful. By starting from scratch and digging deeper we create something that finally feels like a representation of you.

What are the payment terms?

All our prices are split into monthly payments over 24 months. There is the option to split this to pay a portion upfront should you want to.

We begin monthly billing when your site goes live.

Will you sort the content for us?

We know you’re busy so we include writing your website page content in with the website costs. We take a collaborative approach to define your tone of voice and ensure our editors are hitting the mark.

Additional content services include our blogging service and our white-label Business and Tax Pack.

White label content

When are the Tax cards released?

The tax card provides your clients with details of the key rates and allowances for businesses and individuals and is normally sent out in January.

I’d like to add a new recipient to receive the Business & Tax pack.

If you would like to add other people to the receiving list, please send us the following:

  • Name of person[s]
  • Their email address

Once we have these details, we will add them to the receiving list for you.

I can’t see any links in the email you sent to me?

There are some email clients which strip out the links we send you via email. If you can’t see see any links in your email please email support@practiceweb.co.uk including the name of your firm in the email.

When do you send the Spring Budget/Autumn Statement report?

During the night following the Fiscal Statement, emails are generally waiting in inboxes the following morning.

Why is it worth it?

The Business and Tax pack aims to give your clients all of the need to know information over 12 months without you having to spend time planning, writing and sending it out. It also keeps your customers informed, saving you a frantic few days answering calls and emails from worried customers.

What happens if I want to change something?

It’s extremely uncommon that there are factual inaccuracies because of the proofing structure we have in place but if in the event one happened, we will of course update and resend any piece of content.

If there are semantic or grammatical preferences you want to make, you can amend the content in your word document or you can edit your PDF in your editor of choice. PracticeWeb, however, won’t make these kinds of changes. 

Do you do hard copies of the Tax card?

They are sent to you digitally but you can print these out to send to your clients.

I’ve not received my documents

We are sorry to hear that. We will investigate, but in the meantime, we will manually download and send the latest documents to you.  Please send an email to support@practiceweb.co.uk.

My information is not correct on my documents

If you have changed any company information such as phone number, email address, address or even company logo, just let our support team know and they will update the information and send you new documents.

When do you send out the monthly newsletters?

The News Round-Up and Spotlight will be sent out every end of the month.

How much do clients read this stuff?

Over 20 years our business and tax pack has been a much loved product, with many of our clients keeping their subscription for decades. We heard plenty of anecdotes in that time about small businesses finding our content easy to read and informative. 

Will this be in my tone of voice?

Due to the nature of this being a white label product we make sure the tone is clear, professional and accurate rather than nuanced in its tone. 

If you do want to add your tone of voice, we recommend adapting the Word Document version and either uploading it to your site or sending it out in an email. 

Blogging

How do I get access to my client's campaign board?

We encourage all blogging clients to create an account on Monday.com upon receiving the invitation to the campaign board. This way, you can access your campaign board by logging into your account.

How do I add a new blog article to our website?

You can add a new blog article by navigating yourself to ‘Post’ on the left sidebar menu and select the ‘Add New’ button on the top. 

You can upload your blog article on this section. Once you have completed filling the fields, select ‘Publish’ on the right sidebar menu.

How can I amend the blog content on my website?

If you would like to have more control over your blog content, we can provide you with easy-to-use editing capabilities on your website which enables you to make any changes yourself.

You can log into your website, navigate to ‘Post’ on the left sidebar menu, select the blogpost you would like to amend, update the content and click save. 

Changes to your website

I’ve changed my company name, what should I do?

Firstly if you have changed your company name we need you to sign a new copy of our terms and conditions. We then need to know if it’s just a change or name or change of name and url/domain.

If it’s just a change of name please email your new name to support@practiceweb.co.uk and we will make the changes on your website, mailshots and Business & Tax Pack documents. If you would like to change your domain name as well please email or phone us as we will need to send a quote for the changes and we will need to send some instructions to you so that we can move your san certificate.

We have a new staff member - how can I add them/change existing staff on our team page?

Your various staff members can be managed in the staff profile section of the website. 

Further details of using the visual builder too are documented here

How do I edit the content on my webpage?

If you wish to edit things to do with your pages (such as changing text),  you will be able to use the visual builder tool to edit various aspects of your pages. 

I’ve changed my company logo, what should I do?

If you have a new logo, you can upload it to your site by logging in to the back end of your website and navigating to the media library. You can then either drag and drop or upload your new logo to the library.

Performance and SEO

How do I access my Google Analytics 4 account?

You can log into your Google Analytics account by clicking this link here

How long will it take for SEO to work on my website?

SEO can typically take 6 months or more and is an online marketing strategy that needs frequent attention.

How can I share my Google Analytics account with someone else?

Once you logged into your account, select the setting icon on the bottom left, select ‘Property Access Management’ on the middle ‘Property’ section.

Select the ‘+’ icon on the top right corner and select ‘Add Users’. In the pop up box, you can add the user’s email address and select the appropriate role permission. 

Kindly note that the email addresses you share must be a GMAIL address.

Moving providers

What is my notice period?

If you decide to leave Practiceweb, there is normally a notice period associated with this. This might be stated in your contract however, if you do come to leave us, please let us know and we can confirm the notice period [as well as updating our own records].

Can I export my website content?

Unfortunately due to the nature of the various systems and processes in place, it is not possible to ‘take the website’ and host it elsewhere.

Who owns my domain/how do I find this out?

Unfortunately, Practiceweb will not manage your domain, you will need to contact your domain hosting provider.

If you do not know where your domain is hosted, you can do a domain name lookup to find the details. This website is a good one to use: https://www.whois.com/whois/

Enter your domain name [this is your website address] and it will provide you information. What you are looking for is the DNS registrar record, as this will list who your domain is registered with. Common DNS registrars are GoDaddy or 123-Reg.

Website production

How long will my project take?

We aim to complete projects with no logo work in 12-15 working weeks; we aim to complete projects with logo work in 15-18 working weeks.  There are a handful of factors that contribute to project duration including but not limited to Feedback turnaround time (usually 1 or 2 weeks), Designer and Editorial team schedule capacity, and client responsiveness.

What are my responsibilities throughout this project?

Your key responsibility will be to provide batches of feedback and amendments (rather than lots of small pieces) on your site in a timely manner and in written form (email or on the project board).

What happens on our Go Live day?

Before your Go Live day, your Project Manager will share instructions with you to pass along to your DNS provider to make necessary changes so your new site appears on your domain.  On the morning of your Go Live day, your DNS provider will make a few changes to your settings.  On our end, we will push your new site to your existing URL.  Changes can sometimes take a few hours to appear, but if you have any issues, please contact your Project Manager, or our support team at support@practiceweb.co.uk.

How can I change the text/images on my site after it is live?

After your site is live, you will have an onboarding session with our Support team.  During this time they can show you how to make changes to your site including text, images, staff profiles, etc.

Most edits can be made using the Visual Builder on the front end of the site, where you can edit content and page layout directly.

Creating new elements such as pages, blog posts, staff profiles, etc. takes place on the back end of the site (behind a login).

Are you my new domain provider?

No, we are not a domain provider, we only host the website.

How do I access Monday.com?

After the Initiation Meeting, your PM will share a link with you to access your project board.  Please create an account so you can check in on your board.

What is a DNS provider and how do I figure out who mine is?

A DNS hosting service is a service that runs Domain Name System servers.  They line up your site with the domain name that you have purchased.  Contact your internal or external IT department or representative to find out who the point of contact is for your domain services.

Who do I contact if I need help after my site is live?

After your site is live, your point of contact is our Support team, or your Account Manager if you have opted for account management.

What sort of feedback should I give on my site while it’s being built?

You should review your site for the following things:

  • Content (accuracy and tone of voice; does it match how you speak to your clients?)
  • Images
  • Colours

Good feedback is clear and actionable

Poor feedback is unclear and non-specific

Other

Cookies FAQs

What are cookies?

Cookies allow websites to ‘remember’ information about a user’s visit and can hel identify specific user needs to improve their browsing experience. They enable the basic functionality of your website, and users can enable or disable them via the cookie banner.

Are cookies necessary?

Most cookies are essential for website functionality because they help improve the user experience of your website.

What is a cookie policy?

A cookie policy is a list of all the cookies used on a website.

What is a cookie banner?

Also known as a cookie consent banner, a cookie banner is a popup or notification that appears the first time a user visits your website. It informs the user about the use of cookies and asks their consent for cookie usage.

Can I remove the cookie banner?

In order to remain compliant with guidelines set by the ICO ,your website must have a cookie banner when a user visits your site for the first time.

What is HTTPS?

HTTPS stands for ‘Hypertext Transfer Protocol Secure’ and uses encryption to transmit data between your website and a user’s browser. It ensures a secure communication over a computer network, protecting it form potential tampering by unauthorised parties. 
Websites using HTTPS will display “https://” in the URL and a padlock icon, showing a secure connection. It is vital for safeguarding sensitive information and user trust online. 

What is an A Record?

An A record matches a domain to the physical IP address of the computer that hosts that domain. This allows a user’s device to connect with and load a website without using the IP address where that domain is hosted.

Why do I need an SSL certificate?

An SSL certificate is required to secure data transmission on websites. This is because all communications on regular HTTP connections are in plain text, which means they can be read by anyone who manages to break into or “hack” the connection between your website and each user’s browser.
This would put you and your users in a vulnerable position, as hackers could obtain sensitive information such as banking details or social security number, if the ‘communication’ is sent in order form – ‘plain text’. 

With a HTTPS connections, all communications are securely encrypted. This means that even if somebody managed to break into the connections, they would be unable decrypt any sensitive data. 

To conclude, an SSL certificate can encrypt data, maintains data integrity and authenticates websites. This can improve user trust and ensure compliance with regulations. It’s crucial to obtain an SSL certificate to safeguard sensitive information and improve your website’s ranking. 

Rest assured that we will obtain an SSL certificate for your website as standard procedure during the website launch process.

Not finding what you’re looking for?

Ready to send us a request?

We are on hand to answer any questions you may have, walk you through your website or give you insight on using your content to improve your marketing.

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