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Expert advice, tips and the latest news for the world of accountancy and small business.
Using a CRM to provide the best customer service

Using a CRM to provide the best customer service

For accountancy firms, as with any public-facing business, building and maintaining good customer relationships is vital. The more clients you attract and the longer they stay with you, the more information you will collect. Being able to quickly access and sort...

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Local lockdown support for business announced

Local lockdown support for business announced

Chancellor Rishi Sunak has announced another support scheme for businesses, this time focused on those affected by regionally-targeted COVID-19 lockdowns. It offers an extension of the job support scheme for employees across the whole of the UK whose workplaces are...

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Why is brand strategy important for accountants?

Having a serious brand strategy is what sets the most exciting and ambitious accounting practices apart and helps them get ahead. Done right, it will make your firm stand out and help you connect with the clients you really want – the people you get a buzz from...

Three secrets to building a superstar accountancy brand

First things first – why should you care about your accounting firm's brand? You might think ‘brand’ is fluffy nonsense, bandied about by marketing types, obsessed with fonts, colour palettes and logos – but it’s much more profound than that. Brand is your starting...

3 Easy Ways to Improve Your CTR Overnight

Hi, my name’s Ben and I’m here to tell you two things: 1) that click-through rate (CTR) is one of the most important metrics going and 2) three great ways to improve your CTR virtually overnight. When it comes to optimising websites, one of the things that always...

The power of marketing and automation

Our recent research highlighted just how important communication is to SMEs with 49% of respondents selecting it as the most important characteristic for an accounting firm. In addition, customer experience is another key area for SMEs. 60% of SMEs selected poor...

The complete guide to websites for accountants

Everything you need to know to get the right website to help your accountancy firm meet its business and marketing goals, achieve maximum return on investment, and stand out in the accountancy marketplace.

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